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What are good key performance indicators for inbound call center representatives?

What are good key performance indicators for inbound call center representatives?

First impressions can make or break your business. When someone calls into your business, it’s essential to make a good impression. That’s why you need a strong inbound call center to handle your calls. The Best Inbound Call Center Experience Your call center representatives must perform well to convey a positive image of your company. …

Millennial Services Partners With Music Getaways

Millennial Services Partners With Music Getaways

Millennial Services is pleased to announce its partnership for inbound customer care with Music Getaways. Millennial has partnered with Music Getaways to service customers of the various music festivals they host, including Los Cabos Jazz Festival, Cancun Jazz Festival, and Solfest Cancun. Millennial is servicing customer calls for 8 hours a day and 6 days …