The Omnichannel Experience – Our flagship customer support service that includes our multi-channel contact and call center services.
Manage inbound support calls with a 100% US-based workforce and scale your support team as the volume needs of your business change.
From business development and follow-up calls to collections and affiliate marketing, drive improved results for any kind of outbound dialing need.
With 24/7 availability and a 100% English-speaking response team, we learn your internal support policies through a detail-oriented implementation and serve as ambassadors for your brand over email.
Connect your customers with one of our dedicated US-based agents via an online chat window. We’ll utilize existing chat infrastructure or help you create it.
Texts are quick and easy, highly economical, and offer low support costs per customer interaction. Millennial agents are trained to use concise text-friendly language.
With social media being a favorite for customer complaints, having agents ready to assist customers with issues or questions rounds out an Omnichannel Support Experience.
Customer Care is the white-glove version of the traditional customer service arm. Serious about elevating the customer experience? Start thinking about Customer Care.
When customers call, chat, or tweet to cancel, you want to offer them every opportunity to stay with your company. Use our remote Omnichannel US-based agents to maximize customer retention.
Hotel and travel reservations can be complex, so a friendly Millennial agent who embodies hospitality is a great way to simplify the experience for your customer.
Pre-Qualify potential lending, insurance, or other applicants using our agents. We’ll familiarize ourselves with your criteria and log qualified applicants to your system of record or transfer appropriately.
Prospecting or making initial qualification calls? Put our call center services to work on your dialing campaigns and get conversion rates only attainable with a US-based team.
Schedule appointments for your salesforce using our outbound dialing team. Millennial agents are trained on your own sales techniques and product knowledge.
From pre-screening applicants to customer service questions and claims handling, Millennial has deep insurance call center services experience.
Our Omnichannel Support agents talk on the phone or write an email with a smile on their face! We help your customers get excited to book their next trip.
From customer service inquiries to retention and cancellations, the Millennial team trains on your procedures to offer fast and friendly support.
Millennial got its start with reviews giant Angie’s List, so our workforce has a great deal of experience with these online businesses.
With major publication clientele like the Chicago Sun-Times, our agent force has experience with online and offline news customer service.
Online businesses move at break-neck speeds, but sometimes the friendly voice of a live person makes all the difference in ecommerce conversions and product satisfaction.
If you’re an affiliate marketer, your lead handling just got a whole lot simpler. Our agents have extensive performance marketing experience and are familiar with warm transfer programs in many industries.
From release of medical records to pharmaceutical support, our agents are HIPPA compliant and trained to handle confidential medical documents.
Whether for outbound prospecting or for handling inbound customer support needs, Millennial’s remote workforce offers support for several financial services clients.
Our goal is first and foremost a positive experience for our clients and agents. After experiencing our onboarding process, settle in for smooth ongoing contact center operations.
We take great pride in recruiting Millennial agents. With a unique approach for sourcing a home-based Omnichannel workforce, our talent acquisition pipeline is your competitive advantage.
With sophisticated adaptive online learning modules, we train consistently, cut down agent learning curves, and backfill attrition while maximizing breadth and depth of policies and procedures.
The Millennial management team is comprised of implementation experts who guide our agents and work directly with client operations teams during the onboarding process.
Whether you have an existing knowledgebase or not, Millennial’s agents act as knowledgebase champions and will create and update support procedures and policies as your company evolves.
Millennial handles every aspect of agent compensation, including competitive wages and benefits to ensure a happy and productive workforce.
We provide all necessary software solutions to enable a world-class remote call center. The infrastructure is included in your hourly agent fees. Your business is unique and we will use the technology that’s right for your business.
Millennial’s management has a dedicated quality assurance team that’s responsible for monitoring agent adherence to your policies, procedures, and performance expectations.
We measure everything you care about. We’re highly nimble in our reporting capabilities and can customize our analytics to deliver on KPIs that are important to you.
Between agent management, quality assurance, and analytics and reporting, we offer you a dedicated single point of contact to keep track of all the details and assist in running your team.
Our workforce is 100% US-based. We are a distributed (remote) workforce comprised of thousands of agents across a diverse range of disciplines and support channels.
Millennial Services offers outsourced contact center solutions, quality assurance, outbound & inbound call center support, and back office services. The company was founded in February of 2009 by Logan Rush.
Meet the management team dedicated to delivering an unbeatable customer support experience for our clients. Don't take our word for it - you'll quickly find our full-time, US-based management team is our biggest asset.
Looking for flexible work options that offer serious rewards? If you're self-starting, enthusiastic about customer service, and can learn fast, you might fall in love working with Millennial Services.
We love to publish our thoughts in the space. Our management team frequently posts best practices and recommendations for navigating the customer support world.
Looking for ways to elevate your customer service experience, win business, and out-pace the competition in your industry? Visit this page to learn ways to develop valuable insights.
A B2B Appointment Setting Call Center is vital to providing great customer service. Learn how you can increase the amount of quality sales meetings.
Whatever your business, it is more important than ever to maintain regular communication with current and potential clients. We live and operate in a very high-paced world where people are constantly being bombarded with information from all sides. This is why it is vital in today’s business world to hire an appointment-setting call center to help keep potential clients engaged.
Despite advancements in digital communication, it is more difficult to establish and maintain communication with people. According to smallbizgenius.net, it takes five to seven impressions before people remember your brand. Furthermore, friendly and helpful customer service contributes significantly to making a good impression on customers.
Nearly 75% of customers say they really like a brand because of its helpful customer care. The same percentage of people say they prefer brands that personalize their experience.
A B2B appointment setting call center helps businesses convert cold prospects into hot leads through appointment setting. Setting up appointments with both current and potential customers allows you to improve the efficiency of your sales funnel.
After all, an efficient sales funnel grants your salespeople better insights into a potential customer’s thought processes, hurdles, and decisions. Setting up appointments with leads is the perfect way to get the ball rolling; it also allows your sales team to continue the conversation without being intrusive.
B2B appointment setting facilitates an effective method of communication unlike any other form of marketing. Here is how an appointment setting call center service works:
To put it another way, the B2B appointment setting call center acts as a go-between—to help the salesperson get straight to the point. This not only saves valuable time, but it minimizes the risk of losing someone’s interest.
This strategy has proven so successful that even large companies have started investing in creating their own call centers dedicated to setting appointments. However, not every organization can afford to set up an appointment setting call center. Hence, Millennial Services offers professional and friendly appointment setting services to businesses of all sizes.
Businesses that sell products or services to other businesses are always thinking about landing their ideal customer. Small and medium-sized businesses (SMB) frequently ask themselves a few fundamental questions:
While those questions are important, many SMBs neglect the value of B2B appointment setting. A dependable B2B appointment setting service is an indispensable part of lead generation. B2B appointment setting should be managed by highly trained call center representatives focused on customer development. They are responsible for calling, following up with, and nurturing solid sales leads.
The aim is to set appointments for sales associates who provide more comprehensive information about an organization’s products or services. In most cases, these sales associates are provided with detailed sales pitches designed to seal the deal.
Being able to schedule high-value appointments might be one of the most under-appreciated opportunities at a company’s disposal. Though every business wants its sales team to become proficient at lead conversion and deal brokering, it is not easy to get people excited about setting time out of their day for an appointment, especially one that involves selling them something.
Nonetheless, dedicated time interacting with prospective clients, hearing them out and allowing them to fully hear about your solutions and how they offer more profitability to business or elevate quality of life, is essential to converting and brokering. Appointment setting is a critical step in gaining recognition of the value of your products and services and potentially winning new clients.
To successfully set appointments with prospective clients, one must grab their attention by providing them with pertinent information about products or services as quickly and concisely as possible.
However, the delivery should not sound rushed or come off as flat. And when setting an appointment is a part of the script, it all rests on the delivery. Someone can be the best selling person on the team yet have trouble setting up an appointment, especially when dealing with a new prospect. Below are a few ways to make your appointments sound more attractive:
For those who are not accustomed to it, writing a sales appointment script might seem like a daunting task. But it is not as difficult as it sounds—especially after years of experience. The best way to approach it is by merely putting yourself on the receiving end of your potential appointment pitch.
After all, most of us have been on the receiving end of similar calls. It is a good idea to have someone test the script on you to see how it sounds coming from someone other than yourself. And while we are on the subject of “putting yourself on the receiving end,” remember that empathy goes a long way. Here are some elements to consider in providing a positive sales appointment experience.
It is not always appropriate to send potential clients a cold email. Emails can come off as being impersonal and distant. This is why setting appointments over the phone can often feel more personal and end up being much more effective, elevating the expectations of the potential prospect.
If you are scheduling a lot of appointments, you are going to eat, sleep, and breathe reminders. Chances are that B2B prospects are doing the same already. For this reason, it is advisable to remind them as much as is feasible to prevent them from doing a no-show.
It might not even be that they do not want to keep their appointment but rather that they are so busy that they totally forgot. Instead of holding it against them, set up systematic reminders. Every situation is different, so how you set up your reminders is dependent on what you think is best. Either way, make sure you set them.
It can be pretty deflating to work hard setting an appointment, sending potential client reminders, only to have them pull a no-show. But that is the world of business. One thing you definitely want to avoid is letting their no-show disrupt the remainder of your schedule. If it looks as if they are not going to make good on their appointment, the best course of action is to send them a real quick email letting them know you missed their appointment and would love to reschedule a time that is best for them.
Building a rapport with your leads is important to making good sales appointments. One of the biggest mistakes salespeople or appointment setters make is not listening. For example, take a moment to listen to the prospect’s voice.
Do you hear any emotional tone in their voice letting you know now might not be a good time? Do they sound interested, happy, sarcastic, annoyed, angry, or preoccupied? Being confident is important, but it is more important to be considerate of people’s time. Being so warms them up to you and establishes their trust.
Once the call has concluded, send the prospect an email recapping what you both talked about over the phone. In the email, you can ask them to confirm their decision by including a “commitment calendar.” In between each milestone, try and find creative ways to keep them engaged with you—this could include sending them pertinent information periodically.
If people never set aside time to talk with you, it is pretty hard to schedule an appointment with them, let alone sell them something. Being successful at setting appointments with potential clients is the first step to converting them. Not only that but it is probably one of the most essential steps. Succeeding in getting people to take that initial step is the hardest part.
Appointment setters are great at helping sign up more qualified leads and shorten the sales cycle. They provide support to your company’s sales team by contacting prospective clients and scheduling appointments for them to speak with a salesperson. They work for employers spread across most industries, especially those with dedicated outbound sales teams.
Our US-based appointment setters are well-trained and well-scripted. They work with dialing lists provided by our clients, so they can master your target markets, analyze relevant data, ensure qualified prospects, and speed up your sales cycle, all while maintaining the culture and key messages of your brand.
We help you maximize the value of your sales force by scheduling a constant pipeline of quality leads. All you need to give us is your target list. Our call center agents are pre-trained to comprehend the subtleties that define your business before they are afforded the opportunity of representing it. And because we are here to help businesses of all sizes, Millennial Services will do all we can to accommodate your budget.
To learn more about how Millennial Services can help grow your business and strengthen your B2B customer acquisition, contact us today!