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What are good key performance indicators for inbound call center representatives?

What are good key performance indicators for inbound call center representatives?

May 21 2019

First impressions can make or break your business. When someone calls into your business, it’s essential to make a good impression. That’s why you need a strong inbound call center to handle your calls. The Best Inbound Call Center Experience Your call center representatives must perform well to convey a positive image of your company. …

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Must Haves for Your Inbound Call Center Solutions

Must Haves for Your Inbound Call Center Solutions

July 02 2018

Customer service starts with inbound call center solutions. Agents that are well-trained and have great customer service skills will make your company a pleasure to deal with. Setting up an inbound call center service can improve your company’s customer base, cost efficiency, and reach of your product. Here are five must-haves for your inbound call …

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Inbound Call Center Solutions to Minimize Costs

Inbound Call Center Solutions to Minimize Costs

June 11 2018

Customer service is more important now than it has ever been before. Thanks to social media and other online technologies, customers have grown accustomed to reaching their service and product providers with the touch of a button. People expect instant gratification. That’s why it’s important to make sure you don’t disappoint your clients with poor …

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