Tips
The Most Important Things to Know about Outsourcing Call Centers

The Most Important Things to Know about Outsourcing Call Centers

Have you thought about outsourcing call centers? Whether you’re revamping your business model or just want to save some time, outsourcing your call centers can make your company life easier. Before you get started, let’s talk about the most important things that you should know. Not All Call Centers are the Same For a lot …

Bend HSA Partners with Call Center Services Powerhouse Millennial Services

Bend HSA Partners with Call Center Services Powerhouse Millennial Services

Millennial Services is pleased to announce that they have partnered with Bend HSA, located in Boston, MA for inbound customer service. Bend is funded by .406 Ventures and provides industry leading technology to help HSA account holders easily track and manage HSA qualified expenses and investments. Bend allows users to track expenses, instantly reimburse, and …

Top Customer Support Problems and How to Solve Them

Top Customer Support Problems and How to Solve Them

In today’s crowded marketplace businesses have to stand out to survive. Businesses need to view the call center as an opportunity to market your brand, instead of a necessary evil. By doing so you allow your customer support agents to create customer loyalty. Unfortunately, most businesses fail to seize upon this opportunity. This missed opportunity …

Millennial Services Partners with Paper Source

Millennial Services Partners with Paper Source

Millennial Services is pleased to announce that they have partneredwith Paper Source, out of Forest Park, Illinois, to handle inbound customerservice inquiries on behalf of the company. Paper Source is a specialty retailer offering a unique selection of fine and artisanal papers, invitationsand announcements, personalized and distinctive gifts, gift wrap, greetingcards, custom stamps, and an …

Make a Good First Impression

Make a Good First Impression

We all know that first impressions matter. They cement reputations, whether for better or worse. When you own or manage a business, you must take extra care to manage your reputation, and that means making a good first impression. For some clients, your inbound call center will provide the strongest impression. An inbound call center …

Why Is Quality Assurance So Important With an Inbound Call Center?

Why Is Quality Assurance So Important With an Inbound Call Center?

When we think of quality assurance, most of us picture product testing. Do you ever think of quality assurance and inbound call center services? If your company has any sort of customer service department, you should. Quality assurance is not just for physical products. Every part of your company should undergo some level of quality …