Tips
Why Is Quality Assurance So Important With an Inbound Call Center?

Why Is Quality Assurance So Important With an Inbound Call Center?

When we think of quality assurance, most of us picture product testing. Do you ever think of quality assurance and inbound call center services? If your company has any sort of customer service department, you should. Quality assurance is not just for physical products. Every part of your company should undergo some level of quality …

Five Questions to Ask Before Investing in a Call Center Service Provider

Five Questions to Ask Before Investing in a Call Center Service Provider

It is essential to ask the right questions when looking for a call center service provider. Your provider will have a tremendous impact on your customers. The interaction that happens through your call center should portray your company in a positive light. To ensure this, here are five questions you should ask before investing in …

How to Successfully Incorporate Outbound Calling for Your Business

How to Successfully Incorporate Outbound Calling for Your Business

Outbound calling campaigns can help your business grow sales and improve brand loyalty. An outbound call center provides the support your company needs to experience success. These days, many companies simply bombard customers’ inboxes. So personalized phone calls can go a long way. Here are some tips for successfully incorporating outbound call center solutions into …

Millennial Services Offers Inbound Call Center Solutions to the Chicago Sun-Times

Millennial Services Offers Inbound Call Center Solutions to the Chicago Sun-Times

Millennial Services call center service provider is pleased to announce that they have been awarded the contract to handle customer service for the Chicago Sun-Times, a recognized leader in the press industry for over 100 years. Millennial Services offers dedicated inbound call center solutions that employ US citizens. Their dedication to providing the highest-quality contact …

Must Haves for Your Inbound Call Center Solutions

Must Haves for Your Inbound Call Center Solutions

Customer service starts with inbound call center solutions. Agents that are well-trained and have great customer service skills will make your company a pleasure to deal with. Setting up an inbound call center service can improve your company’s customer base, cost efficiency, and reach of your product. Here are five must-haves for your inbound call …

Inbound Call Center Solutions to Minimize Costs

Inbound Call Center Solutions to Minimize Costs

Customer service is more important now than it has ever been before. Thanks to social media and other online technologies, customers have grown accustomed to reaching their service and product providers with the touch of a button. People expect instant gratification. That’s why it’s important to make sure you don’t disappoint your clients with poor …