Enjoy a Remarkable Client Experience
The Client Support Experience
Millennial is dedicated to providing a win-win-win experience for our clients, their customers, and our agents alike.
Our unrivaled approach to sourcing highly qualified agents helps us maintain a 100% US-based remote workforce.
We utilize sophisticated adaptive learning modules and hands-on training to develop superior agents.
We develop custom implementation plans to help your Millennial support team become a well-oiled machine.
We learn and document new procedures as our agents learn over time, giving you a valuable operational asset.
Wages and Benefits
We handle all costs associated with your customer care team, including agent wages, paid time off, and other benefits. We love our happy workforce!
Call Center Infrastructure
Millennial utilizes ultra-modern telephony and ticketing systems to facilitate our customer support solutions. We are familiar with using most industry-leading platforms.
Our Quality Assurance team monitors agent performance and adherence to our client’s procedures and performance expectations.
Analytics and KPIs
We deliver customized KPI reporting on what matters most. Monthly, daily, weekly, and even in real-time.
A single point of contact helps Millennial incorporate its Always-On mentality for all aspects of our client relationships.
Our 100% US-based remote workforce is comprised of hundreds of Millennial agents who all speak English as a first language.
Expediting Your Company’s
Growth and Improvement
Millennial’s team in-house management team and remote workforce is dedicated to delivering consistent quality in our omnichannel support services. The Millennial Client Experience:
- Allows you to gain efficiencies by consolidating the management of multiple support systems.
- Provides exceptional support across multiple communications channels by empathizing with your customers on a cultural level.
- Builds better experiences for your customers to help increase brand loyalty and reduce attrition. Our service will pay for itself.
Millennial Services proudly offers game-changing support solutions that leverage the power of our cutting-edge IT systems, proven processes, and highly trained, empathetic agents. Our remote agents deliver customer care at cost-effective rates much lower than brick-and-mortar call centers. Combined, these qualities help us deliver an exceptional client experience.
Millennial was new to the newspaper industry, so three key managers spent two days in Chicago working with the circulation system and learning terminology, processes and key metrics. The staff that they chose to man the phones was trained well in advance and hit the ground running.Download Case Study