The Client
Support Experience

Millennial combines rigorous agent training, tireless quality assurance, and continuous knowledgebase management to achieve outstanding customer service results. Leverage Millennial’s industry experience and the wide breadth of services we offer.

Mandie Wade, Director of Agent Recruitment

Enjoy a Remarkable Client Experience

The Client Support Experience

Millennial is dedicated to providing a win-win-win experience for our clients, their customers, and our agents alike.

Agent Recruitment

Our unrivaled approach to sourcing highly qualified agents helps us maintain a 100% US-based remote workforce.

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Agent Training

We utilize sophisticated adaptive learning modules and hands-on training to develop superior agents.

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Implementation Management

We develop custom implementation plans to help your Millennial support team become a well-oiled machine.

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Knowledgebase Management

We learn and document new procedures as our agents learn over time, giving you a valuable operational asset.

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Wages and Benefits

We handle all costs associated with your customer care team, including agent wages, paid time off, and other benefits. We love our happy workforce!

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Call Center Infrastructure

Millennial utilizes ultra-modern telephony and ticketing systems to facilitate our customer support solutions. We are familiar with using most industry-leading platforms.

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Quality Assurance

Our Quality Assurance team monitors agent performance and adherence to our client’s procedures and performance expectations.

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Analytics and KPIs

We deliver customized KPI reporting on what matters most. Monthly, daily, weekly, and even in real-time.

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Account Management

A single point of contact helps Millennial incorporate its Always-On mentality for all aspects of our client relationships.

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US-based Workforce

Our 100% US-based remote workforce is comprised of hundreds of Millennial agents who all speak English as a first language.

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Expediting Your Company’s
Growth and Improvement

Figure Image
Courtney Robinson, Project Manager
Figure Image
Courtney Robinson, Project Manager

Millennial’s team in-house management team and remote workforce is dedicated to delivering consistent quality in our omnichannel support services. The Millennial Client Experience:

  • Allows you to gain efficiencies by consolidating the management of multiple support systems.
  • Provides exceptional support across multiple communications channels by empathizing with your customers on a cultural level.
  • Builds better experiences for your customers to help increase brand loyalty and reduce attrition. Our service will pay for itself.

Millennial Services proudly offers game-changing support solutions that leverage the power of our cutting-edge IT systems, proven processes, and highly trained, empathetic agents. Our remote agents deliver customer care at cost-effective rates much lower than brick-and-mortar call centers. Combined, these qualities help us deliver an exceptional client experience.

Millennial was new to the newspaper industry, so three key managers spent two days in Chicago working with the circulation system and learning terminology, processes and key metrics. The staff that they chose to man the phones was trained well in advance and hit the ground running.

- Chicago Sun-Times

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You deserve a client experience as good
as your own customers will get!