The Omnichannel Experience – Our flagship customer support service that includes our multi-channel contact and call center services.
Manage inbound support calls with a 100% US-based workforce and scale your support team as the volume needs of your business change.
From business development and follow-up calls to collections and affiliate marketing, drive improved results for any kind of outbound dialing need.
With 24/7 availability and a 100% English-speaking response team, we learn your internal support policies through a detail-oriented implementation and serve as ambassadors for your brand over email.
Connect your customers with one of our dedicated US-based agents via an online chat window. We’ll utilize existing chat infrastructure or help you create it.
Texts are quick and easy, highly economical, and offer low support costs per customer interaction. Millennial agents are trained to use concise text-friendly language.
With social media being a favorite for customer complaints, having agents ready to assist customers with issues or questions rounds out an Omnichannel Support Experience.
Customer Care is the white-glove version of the traditional customer service arm. Serious about elevating the customer experience? Start thinking about Customer Care.
When customers call, chat, or tweet to cancel, you want to offer them every opportunity to stay with your company. Use our remote Omnichannel US-based agents to maximize customer retention.
Hotel and travel reservations can be complex, so a friendly Millennial agent who embodies hospitality is a great way to simplify the experience for your customer.
Pre-Qualify potential lending, insurance, or other applicants using our agents. We’ll familiarize ourselves with your criteria and log qualified applicants to your system of record or transfer appropriately.
Prospecting or making initial qualification calls? Put our call center services to work on your dialing campaigns and get conversion rates only attainable with a US-based team.
Schedule appointments for your salesforce using our outbound dialing team. Millennial agents are trained on your own sales techniques and product knowledge.
From pre-screening applicants to customer service questions and claims handling, Millennial has deep insurance call center services experience.
Our Omnichannel Support agents talk on the phone or write an email with a smile on their face! We help your customers get excited to book their next trip.
From customer service inquiries to retention and cancellations, the Millennial team trains on your procedures to offer fast and friendly support.
Millennial got its start with reviews giant Angie’s List, so our workforce has a great deal of experience with these online businesses.
With major publication clientele like the Chicago Sun-Times, our agent force has experience with online and offline news customer service.
Online businesses move at break-neck speeds, but sometimes the friendly voice of a live person makes all the difference in ecommerce conversions and product satisfaction.
If you’re an affiliate marketer, your lead handling just got a whole lot simpler. Our agents have extensive performance marketing experience and are familiar with warm transfer programs in many industries.
From release of medical records to pharmaceutical support, our agents are HIPPA compliant and trained to handle confidential medical documents.
Whether for outbound prospecting or for handling inbound customer support needs, Millennial’s remote workforce offers support for several financial services clients.
Our goal is first and foremost a positive experience for our clients and agents. After experiencing our onboarding process, settle in for smooth ongoing contact center operations.
We take great pride in recruiting Millennial agents. With a unique approach for sourcing a home-based Omnichannel workforce, our talent acquisition pipeline is your competitive advantage.
With sophisticated adaptive online learning modules, we train consistently, cut down agent learning curves, and backfill attrition while maximizing breadth and depth of policies and procedures.
The Millennial management team is comprised of implementation experts who guide our agents and work directly with client operations teams during the onboarding process.
Whether you have an existing knowledgebase or not, Millennial’s agents act as knowledgebase champions and will create and update support procedures and policies as your company evolves.
Millennial handles every aspect of agent compensation, including competitive wages and benefits to ensure a happy and productive workforce.
We provide all necessary software solutions to enable a world-class remote call center. The infrastructure is included in your hourly agent fees. Your business is unique and we will use the technology that’s right for your business.
Millennial’s management has a dedicated quality assurance team that’s responsible for monitoring agent adherence to your policies, procedures, and performance expectations.
We measure everything you care about. We’re highly nimble in our reporting capabilities and can customize our analytics to deliver on KPIs that are important to you.
Between agent management, quality assurance, and analytics and reporting, we offer you a dedicated single point of contact to keep track of all the details and assist in running your team.
Our workforce is 100% US-based. We are a distributed (remote) workforce comprised of thousands of agents across a diverse range of disciplines and support channels.
Millennial Services offers outsourced contact center solutions, quality assurance, outbound & inbound call center support, and back office services. The company was founded in February of 2009 by Logan Rush.
Meet the management team dedicated to delivering an unbeatable customer support experience for our clients. Don't take our word for it - you'll quickly find our full-time, US-based management team is our biggest asset.
Looking for flexible work options that offer serious rewards? If you're self-starting, enthusiastic about customer service, and can learn fast, you might fall in love working with Millennial Services.
We love to publish our thoughts in the space. Our management team frequently posts best practices and recommendations for navigating the customer support world.
Meet The Millennial Team
Since 2009, we’ve grown our workforce to over 300 US-based agents, who are highly skilled, trained and ready to provide top-notch customer support on behalf of your company.
President
Logan founded Millennial Services in 2009 and serves as the company’s President. He leads a team of talented managers, oversees infrastructure, develops new relationships and grows existing ones, and has broad oversight of Millennial’s operations. Logan has led Millennial’s growth since its genesis. He holds his B.S. in Business Administration from the Indiana University Kelley School of Business. Logan lives in Duneland Beach, IN with his wife Jenna.
Vice President of Operations
Chasity over sees the day to day operation at Millennial including new client onboarding, agent training, QA, and client/agent satisfaction. She previously was an Operations Manager at Angie’s List and has been with Millennial since 2010. She enjoys spending her free time with her family.
Director of Quality Assurance
Ashley started working with Millennial Services in 2011, and has been working with us ever since. She became the Director of Quality Assurance in 2018. Before joining Millennial services she worked at Angie’s List as a Team lead for 5.5 years. She’s lived in Indianapolis her whole life, and in her down time she likes to spend time with her family.
Director of Agent Recruitment
Mandie has worked for Millennial Services on various projects since February of 2012. She has her Bachelor’s Degree from Indiana University in Tourism, Convention and Event Management. She lives in Indianapolis with her husband, twin daughters, and two sons.
Project Manager
Charlet started with Millennial Services in October of 2016 working several different projects and joined the Management team in June 2018. She has over 25 years of customer service experience with several years of team management experience in different job fields including sales, customer service, escalation specialist to collections specialist. She has lived throughout the US and abroad. In her free time she enjoys traveling and spending time with friends and family.
Courtney has been with Millennial Services for 2 years. She has 5 years of previous management experience and 10 years of customer service experience. Courtney has experience in multiple positions with Millennial Services. She started with Millennial as an agent in 2017 and worked her way up through the company from agent to team lead and finally Project Manager. Courtney has lived in the Indianapolis, IN area her whole life, has 2 daughters, and finds great value in the opportunity to work from home that Millennial Services has given her. In Courtney’s spare time, she loves to spend time with her family, plan/attend group celebrations with family and friends, and binge watch her favorite shows on Netflix.
Director of Implementation
Jennifer has worked for Millenial Services since February of 2014. She joined the management team in 2018. Her background is in customer service, which she has been doing for over 30 years. 25+ years of that has also been management experience. She also has 2 years of account collections experience. During her free time she enjoys spending time with her husband, 3 children and 5 grandchildren.
LaKinya has worked at Millennial since 2018. She has over 15 years of Customer Service experience. Prior to Millennial she was working at an Orthopedic Clinic for 9 years as a Patient Intake Clerk in the Indianapolis area. She relocated to Michigan City, Indiana after getting married and enjoys spending time with her husband and children along with traveling.
QA Manager
Sandra has worked with Millennial since November 2017. She has over 12 years of Customer Service experience working in the Pharmacy field prior to Millennial. She started with Millennial as an agent and then was promoted to Team Lead. She proceeded with her goals and continued working her way up through the company and has recently joined the management team as the Assistant Director of Quality Assurance. She takes great pride in having the opportunity to contribute to such an already amazingly talented management team. She loves spending every moment of free time she has, with her husband of 28 years, her 2 married sons and their spouses, 2 granddaughters, and her special furbaby Perla.