Our Team

Meet The Millennial Team

A Seasoned and Growing Team

Since 2009, we’ve grown our workforce to over 300 US-based agents, who are highly skilled, trained and ready to provide top-notch customer support on behalf of your company.

Join the Team

Logan Rush

President

Logan founded Millennial Services in 2009 and serves as the company’s President. He leads a team of talented managers, oversees infrastructure, develops new relationships and grows existing ones, and has broad oversight of Millennial’s operations. Logan has led Millennial’s growth since its genesis. He holds his B.S. in Business Administration from the Indiana University Kelley School of Business. Logan lives in Duneland Beach, IN with his wife Jenna.

Chasity Roberts

Vice President of Operations

Chasity over sees the day to day operation at Millennial including new client onboarding, agent training, QA, and client/agent satisfaction. She previously was an Operations Manager at Angie’s List and has been with Millennial since 2010. She enjoys spending her free time with her family.

Ashley Baumann

Director of Quality Assurance

Ashley started working with Millennial Services in 2011, and has been working with us ever since. She became the Director of Quality Assurance in 2018. Before joining Millennial services she worked at Angie’s List as a Team lead for 5.5 years. She’s lived in Indianapolis her whole life, and in her down time she likes to spend time with her family.

Mandie Wade

Director of Agent Recruitment

Mandie has worked for Millennial Services on various projects since February of 2012. She has her Bachelor’s Degree from Indiana University in Tourism, Convention and Event Management. She lives in Indianapolis with her husband, twin daughters, and two sons.

Charlet McClellan

Director of Outbound Client Success

Charlet started with Millennial Services in October of 2016 working several different projects and joined the Management team in June 2018. She has over 25 years of customer service experience with several years of team management experience in different job fields including sales, customer service, escalation specialist to collections specialist. She has lived throughout the US and abroad. In her free time she enjoys traveling and spending time with friends and family.

Courtney Robinson

Director of Inbound Client Success

Courtney has been with Millennial Services for 2 years. She has 5 years of previous management experience and 10 years of customer service experience. Courtney has experience in multiple positions with Millennial Services. She started with Millennial as an agent in 2017 and worked her way up through the company from agent to team lead and finally Project Manager. Courtney has lived in the Indianapolis, IN area her whole life, has 2 daughters, and finds great value in the opportunity to work from home that Millennial Services has given her. In Courtney’s spare time, she loves to spend time with her family, plan/attend group celebrations with family and friends, and binge watch her favorite shows on Netflix.

Jennifer Guyton

Director of Implementation

Jennifer has worked for Millenial Services since February of 2014. She joined the management team in 2018. Her background is in customer service, which she has been doing for over 30 years. 25+ years of that has also been management experience. She also has 2 years of account collections experience. During her free time she enjoys spending time with her husband, 3 children and 5 grandchildren.

Sandra Nabors

QA Manager

Sandra has worked with Millennial since November 2017. She has over 12 years of Customer Service experience working in the Pharmacy field prior to Millennial. She started with Millennial as an agent and then was promoted to Team Lead. She proceeded with her goals and continued working her way up through the company and has recently joined the management team as the Assistant Director of Quality Assurance. She takes great pride in having the opportunity to contribute to such an already amazingly talented management team. She loves spending every moment of free time she has, with her husband of 28 years, her 2 married sons and their spouses, 2 granddaughters, and her special furbaby Perla.

Rani Oliver

Project Manager

Rani has worked for Millennial since 2013 on a variety of projects, working her way up from an agent to project manager. She holds two associates degrees and over 25 years of experience in customer support. In her free time, she enjoys traveling and spending time with her family and friends.

Shelley Bedford

Project Manager

Shelley has worked with Millennial Services on various projects since 2014, and became a team lead in 2019. Shelley has lived in Mississippi her whole life, has two children, and loves spending time with her husband. Shelley is also a great baker, she enjoys making cakes for her family.

Twyla

Project Manager

Twyla has been with Millennial Services since October 2019, joining the management team in December 2021. She has 12 years of customer service and technical support experience. She has worked on several projects as an agent and team lead. Twyla was born and raised in southeast Kansas, but moved to San Antonio, TX in June 2020 to be near her daughter and grandkids. She has 2 children and 9 grandchildren, with a 14 yr old grandson living with her. In her spare time, she loves watching movies and spending time with family.

Dante Oviedo

Operations Project Manager

Dante has worked with Millennial since 2019 on a variety of projects, working his way up from agent to project manager. He has 17 years of customer service experience in different job fields including sales, banking, tech support and legal assisting. He has lived throughout the US. In his free time he enjoys traveling and spending time with family.

Lori Parsell

Recruitment Manager

Lori joined Millennial Services in 2020 as an agent, and after some time worked her way up to the Agent Recruitment Team. She has 13 years of customer service experience, most of which was gained while working in the library field. She has also worked in the retail industry and in wholesale manufacturing & distributing. A Northern Indiana resident, she has a passion for helping people and spends a lot of her spare time sharing in volunteer work. She also loves spending time with her family, kayaking & camping, the beach, reading, and a good cup of coffee.

Amanda Gore

Recruitment Manager

Amanda joined Millennial in March of 2022 as an Agent Recruitment Assistant. She has over 15 years of customer service experience as well as three years of management experience. She has lived and worked all over the Indianapolis area most of her life between managing a restaurant, working at various call centers, doing events for the Indianapolis Zoo, being an administrative assistant, and even being a bartender/server. In her free time she likes to read, spend time with her family, cook, travel, and create art for a local
gallery.

Tristan Stricklin

Implementation Manager

Tristan has been with Millennial Services since 2019. She started as an agent and moved up to a team lead in during the covid pandemic. In 2022 she joined the management team after exhibiting a unique aptitude for management, process, and client satisfaction. With 5 years of customer service experience and an unbelievable track record, she currently serves as an implementation manager. During her free time she loves spending time with her husband, two beautiful children, and friends.

Nicole Yeager-Scott

Project Manager

Nicole joined Millennial in March of 2022 as a new project manager. She has 10 years of customer service experience including a role in QA at Citibank .In her free time she likes spending time with her daughter, going on adventures and cooking a new meal

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US-based customer support services