Advocate for your customers
to inspire brand loyalty.
Customer care isn’t about giving away freebies, de-escalating tense situations, or ensuring satisfaction after a call or email interaction. Sure, these things are important, but Millennial’s Customer Care solutions are designed to go further. We strive to make an emotional connection, leaving your customers feeling valued. That’s what brand loyalty is all about.
Millennial was new to the newspaper industry, so three key managers spent two days in Chicago working with the circulation system and learning terminology, processes and key metrics. The staff that they chose to man the phones was trained well in advance and hit the ground running.
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