Omnichannel Support
from Home-Based US Agents

Inbound Phone
Support

When your customer calls, they want to know that you’re listening.

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Outbound Phone
Support

Keep in touch with customers and follow up with prospects efficiently.

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Email Support

Enjoy rapid email response times, without the cost burden of a top-heavy staff.

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Chat Support

When customers want access to instant help, live chat is often the best answer.

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Call center service agent
Call center service agent
Nalani Brown, Director of Implementation

Price per minute? Not here.

Figure Image
Nalani Brown, Director of Implementation

We’re not just an answering service. We’re a full-blown, highly scalable dedicated contact center with Omnichannel Support capabilities. We spend time building customer care knowledgebases, creating quality assurance regimens, perfecting customized analytics and reporting packages, and continuously improving your customer support operations – all in the name of driving one outcome:

Dedicated Call Center Service &
Omnichannel Support

Always-On Mentality Always-On Mentality
01.

Always-On Mentality

24/7 workforce that doesn’t sleep so you can get plenty of it.

Omnichannel Capabilities Omnichannel Capabilities
02.

Omnichannel Capabilities

Inbound, outbound, and totally unbound, we provide consistent high quality experiences regardless of channel.

Rigorous Data Security Standards Rigorous Data Security Standards
03.

Rigorous Data Security Standards

Every agent goes through Acceptable Data Use Training and signs a data confidentiality affidavit prior to working with Millennial.

Knowledgebase Builders Knowledgebase Builders
04.

Knowledgebase Builders

As our agents learn and evolve, so do your customer service policies and procedures.

Quality is our DNA Quality is our DNA
05.

Quality is our DNA

Every project has a dedicated quality assurance program in place to constantly monitor against customer care KPIs.

Scale Up, Down, or Sideways Scale Up, Down, or Sideways
06.

Scale Up, Down, or Sideways

Whatever direction your business is going, our team can staff up or down to accommodate.

Remote Workforce Remote Workforce
07.

Remote Workforce

US-based agents work-from-home. Agents love the flexibility and clients love the cost advantage. Our experience in managing remote teams is unrivaled in the industry, meaning the only difference you notice is the savings.

White-Glove Service White-Glove Service
08.

White-Glove Service

We don’t cut corners. We go out of our way to build exceptional experiences for clients and their customers.

Diverse Industry Experience Diverse Industry Experience
09.

Diverse Industry Experience

Customer Support isn’t one-size-fits-all. With over 10 years of call center experience, we’ve seen it all.

Cutting Edge Technology Cutting Edge Technology
010.

Cutting Edge Technology

We use industry-leading software to power our call center infrastructure which provides clients with highly flexible and appropriate solutions for their specific needs.

These brands trust us with their
most precious asset

Their customers. We’re proud to work for them.

call center for small business

Millennial was new to the newspaper industry, so three key managers spent two days in Chicago working with the circulation system and learning terminology, processes and key metrics. The staff that they chose to man the phones was trained well in advance and hit the ground running.

- Chicago Sun-Times

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Get quality and affordability with
Millennial's US-based customer support services