Improve Customer
Retention & Loyalty

Partner with a US-Based, Customer Care Service You Can Trust.

  • First Touch Resolution Industry Leader
  • Scalable Inbound Call Centers
  • Outbound Customer Care Solutions
  • Dedicated Specialist and/or Teams
  • No Long-term Agreements
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Millennial Services
Call center service agent

Price per minute? Not here.

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We’re not just an answering service. We’re a full-blown, highly scalable dedicated contact center with Omnichannel Support capabilities. We spend time building customer care knowledgebases, creating quality assurance regimens, perfecting customized analytics and reporting packages, and continuously improving your customer support operations – all in the name of driving one outcome:

Dedicated Call Center Service &
Omnichannel Support

Always-On Mentality Always-On Mentality

Always-On Mentality

24/7 workforce that doesn’t sleep so you can get plenty of it.

Omnichannel Capabilities Omnichannel Capabilities

Omnichannel Capabilities

Inbound, outbound, and totally unbound, we provide consistent high quality experiences regardless of channel.

Rigorous Data Security Standards Rigorous Data Security Standards

Rigorous Data Security Standards

Every agent goes through Acceptable Data Use Training and signs a data confidentiality affidavit prior to working with Millennial.

Knowledgebase Builders Knowledgebase Builders

Knowledgebase Builders

As our agents learn and evolve, so do your customer service policies and procedures.

Quality is our DNA Quality is our DNA

Quality is our DNA

Every project has a dedicated quality assurance program in place to constantly monitor against customer care KPIs.

Scale Up, Down, or Sideways Scale Up, Down, or Sideways

Scale Up, Down, or Sideways

Whatever direction your business is going, our team can staff up or down to accommodate.

Remote Workforce Remote Workforce

Remote Workforce

US-based agents work-from-home. Agents love the flexibility and clients love the cost advantage. Our experience in managing remote teams is unrivaled in the industry, meaning the only difference you notice is the savings.

White-Glove Service White-Glove Service

White-Glove Service

We don’t cut corners. We go out of our way to build exceptional experiences for clients and their customers.

Diverse Industry Experience Diverse Industry Experience

Diverse Industry Experience

Customer Support isn’t one-size-fits-all. With over 16 years of call center experience, we’ve seen it all.

Cutting Edge Technology Cutting Edge Technology

Cutting Edge Technology

We use industry-leading software to power our call center infrastructure which provides clients with highly flexible and appropriate solutions for their specific needs.

These brands trust us with their
most precious asset

Their customers. We’re proud to work for them.

call center for small business

Millennial was new to the newspaper industry, so three key managers spent two days in Chicago working with the circulation system and learning terminology, processes and key metrics. The staff that they chose to man the phones was trained well in advance and hit the ground running.

- Chicago Sun-Times

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Get quality and affordability with
Millennial's US-based customer support services