Build an Omnichannel Support Network
Achieve white-glove consistency across all of your customer support channels.
When your customer calls, they want to know that you’re listening.
Keep in touch with customers and follow up with prospects efficiently.
Enjoy rapid email response times, without the cost burden of a top-heavy staff.
When customers want access to instant help, live chat is often the best answer.
97% of your customers look at their text messages at least once per day.
Lots of people complain on social media. It's become a major customer support channel.
It takes SaaS to transform Support from a cost-center to a Value Center
We are proud to offer Millennial’s Omnichannel Support Experience, a game-changing solution that leverages your IT systems, processes, and our people to deliver an exceptional level of customer care without the expensive price-tag found with brick and mortar call centers. We evolve disparate support silos into a cohesive Omnichannel Support Experience.
Through the commitment of a single dedicated team, Millennial’s agents are able to deliver value-added customer support regardless of channel. Millennial’s flagship Omnichannel Support Experience helps clients:
- Consolidate management of support systems
- Offer a consistent experience across multiple support channels
- Leverage the power of customer support data across disparate channels to glean deeper customer insights
- Improve customer experience and satisfaction levels regardless of how customers find you
If your company wants to achieve any of these strategic priorities, put Millennial’s Omnichannel Support Experience to the test.
Millennial was new to the newspaper industry, so three key managers spent two days in Chicago working with the circulation system and learning terminology, processes and key metrics. The staff that they chose to man the phones was trained well in advance and hit the ground running.Download Case Study