Sourcing Our USA-based
We take great pride in recruiting Millennial agents. With a unique approach for sourcing a home-based omnichannel workforce, our talent acquisition pipeline is your competitive advantage. All new agents are pre-trained in the brands they will represent in small groups by dedicated trainers. Learning is an evergreen process here as we continually expand our knowledgebase and hone our implementation and quality assurance techniques.
Requirements for Millennial Agents
Several important requirements that aspiring Millennial agents must meet include being genuinely friendly, driven toward achieving complete customer satisfaction, able to quickly troubleshoot issues and make confident decisions on-the-spot, and able to communicate with clear, concise verbal and written English.
Culture of Accountability and Communication
Millennial agents work from home and understand that a mobile workforce must operate with individual accountability and efficient communication. Every agent must rely on their teammates to ensure client success.
World-Class Customer Support Experts
Millennial Services has scaled significantly since its inception more than a decade ago. Today, Millennial has expanded its client portfolio and services to fit the needs of many companies across various industries from budding startups to Fortune 500 companies.
Millennial Agents Love Their Work!
The Millennial team is comprised of thousands of agents across a diverse range of disciplines and support channels. – all based here in the USA. Our agents enjoy a completely digital environment. Though our workplace is virtual, the team is a very tight-knit group to be a part of, with some of our agents having worked with us for more than 10 years.
Millennial was new to the newspaper industry, so three key managers spent two days in Chicago working with the circulation system and learning terminology, processes and key metrics. The staff that they chose to man the phones was trained well in advance and hit the ground running.Download Case Study