State-of-the-Art Telephony Software
Millennial utilizes world-class telephony software and ticketing solutions to provide comprehensive contact center solutions including outbound and inbound call center service, email and form support, quality assurance, lead generation, and back-office processing services. As a part of our service, we can use our telephony capabilities for our clients. We can also tie into existing systems. This makes Millennial an excellent choice for smart companies that require cost-effective scalability.
Millennial’s Call Center Service Model
Our customer support model uses USA-based agents who are trained specifically around the policies and best practices of our clients’ companies. Our highly-skilled and flexible remote workforce does not require expensive outbound call center real estate. Millennial maximizes the performance and precision of our agents while minimizing overall costs.
Scalable Services for Changing Needs
We pride ourselves on being like a dial – we scale our services up and down, in real-time, to meet our clients’ changing demands. We strive to exceed client-mandated quality assurance standards for the work we do and we pride ourselves on offering world-class services without lengthy agreements or complex terms.
Solutions for Discerning Clients
Millennial creates complex call center workflows for prominent clients like Great Wolf Lodge, Chicago Sun-Times, and Home Advisor. Whether your company is on the NASDAQ stock exchange or is just getting off the ground, we’ll tailor our omnichannel support services to suit your exact needs.
Infrastructure Designed for Seasonality
Millennial’s unique blend of continuous quality assurance, knowledgebase management, cutting-edge technology, and a flexible US-based workforce is perfect for clients with seasonal highs and lows or even unpredictable highs and lows in support volume. Our comprehensive services can be scaled up or down to meet your company’s changing needs.
Millennial was new to the newspaper industry, so three key managers spent two days in Chicago working with the circulation system and learning terminology, processes and key metrics. The staff that they chose to man the phones was trained well in advance and hit the ground running.Download Case Study