The Omnichannel Experience – Our flagship customer support service that includes our multi-channel contact and call center services.
Manage inbound customer care with a 100% US-based workforce and scale your support team as the volume needs of your business change.
From business development and follow-up calls to collections and affiliate marketing, drive improved results for any kind of outbound customer care need.
With 24/7 availability and a 100% English-speaking response team, we learn your internal support policies through a detail-oriented implementation and serve as ambassadors for your brand over email.
Connect your customers with one of our dedicated US-based agents via an online chat window. We’ll utilize existing chat infrastructure or help you create it.
Texts are quick and easy, highly economical, and offer low support costs per customer interaction. Millennial agents are trained to use concise text-friendly language.
With social media being a favorite for customer complaints, having agents ready to assist customers with issues or questions rounds out an Omnichannel Support Experience.
Customer Care is the white-glove version of the traditional customer service arm. Serious about elevating the customer experience? Start thinking about Customer Care.
When customers call, chat, or tweet to cancel, you want to offer them every opportunity to stay with your company. Use our remote Omnichannel US-based agents to maximize customer retention.
Hotel and travel reservations can be complex, so a friendly Millennial agent who embodies hospitality is a great way to simplify the experience for your customer.
Pre-Qualify potential lending, insurance, or other applicants using our agents. We’ll familiarize ourselves with your criteria and log qualified applicants to your system of record or transfer appropriately.
Prospecting or making initial qualification calls? Put our call center services to work on your dialing campaigns and get conversion rates only attainable with a US-based team.
Schedule appointments for your salesforce using our outbound dialing team. Millennial agents are trained on your own sales techniques and product knowledge.
From pre-screening applicants to customer service questions and claims handling, Millennial has deep insurance call center services experience.
Our Omnichannel Support agents talk on the phone or write an email with a smile on their face! We help your customers get excited to book their next trip.
From customer service inquiries to retention and cancellations, the Millennial team trains on your procedures to offer fast and friendly support.
Millennial got its start with reviews giant Angie’s List, so our workforce has a great deal of experience with these online businesses.
With major publication clientele like the Chicago Sun-Times, our agent force has experience with online and offline news customer service.
Online businesses move at break-neck speeds, but sometimes the friendly voice of a live person makes all the difference in ecommerce conversions and product satisfaction.
If you’re an affiliate marketer, your lead handling just got a whole lot simpler. Our agents have extensive performance marketing experience and are familiar with warm transfer programs in many industries.
From release of medical records to pharmaceutical support, our agents are HIPPA compliant and trained to handle confidential medical documents.
Whether for outbound prospecting or for handling inbound customer support needs, Millennial’s remote workforce offers support for several financial services clients.
Our goal is first and foremost a positive experience for our clients and agents. After experiencing our onboarding process, settle in for smooth ongoing contact center operations.
We take great pride in recruiting Millennial agents. With a unique approach for sourcing a home-based Omnichannel workforce, our talent acquisition pipeline is your competitive advantage.
With sophisticated adaptive online learning modules, we train consistently, cut down agent learning curves, and backfill attrition while maximizing breadth and depth of policies and procedures.
The Millennial management team is comprised of implementation experts who guide our agents and work directly with client operations teams during the onboarding process.
Whether you have an existing knowledgebase or not, Millennial’s agents act as knowledgebase champions and will create and update support procedures and policies as your company evolves.
Millennial handles every aspect of agent compensation, including competitive wages and benefits to ensure a happy and productive workforce.
We provide all necessary software solutions to enable a world-class remote call center. The infrastructure is included in your hourly agent fees. Your business is unique and we will use the technology that’s right for your business.
Millennial’s management has a dedicated quality assurance team that’s responsible for monitoring agent adherence to your policies, procedures, and performance expectations.
We measure everything you care about. We’re highly nimble in our reporting capabilities and can customize our analytics to deliver on KPIs that are important to you.
Between agent management, quality assurance, and analytics and reporting, we offer you a dedicated single point of contact to keep track of all the details and assist in running your team.
Our workforce is 100% US-based. We are a distributed (remote) workforce comprised of thousands of agents across a diverse range of disciplines and support channels.
Millennial Services offers outsourced contact center solutions, quality assurance, outbound & inbound call center support, and back office services. The company was founded in February of 2009 by Logan Rush.
Meet the management team dedicated to delivering an unbeatable customer support experience for our clients. Don't take our word for it - you'll quickly find our full-time, US-based management team is our biggest asset.
Looking for flexible work options that offer serious rewards? If you're self-starting, enthusiastic about customer service, and can learn fast, you might fall in love working with Millennial Services.
We love to publish our thoughts in the space. Our management team frequently posts best practices and recommendations for navigating the customer support world.
Looking for ways to elevate your customer service experience, win business, and out-pace the competition in your industry? Visit this page to learn ways to develop valuable insights.
Knowledgebase management involves continually updating policies, procedures, and processes to ensure our team has the latest and most relevant information.
Knowledgebase management is an important component of Millennial’s ongoing service. We build standard sets of processes and procedures for your various call and ticket types and then customize them for each client. Whether you have an existing knowledgebase or not, Millennial’s agents are knowledgebase champions and will create and update support procedures and policies as your company evolves, serving you long into the future.
Our knowledge management practices will help refine your knowledgebase over time. We offer complete services including liaising with clients to learn their policies and procedures, conception, initiation, agent training, execution, data analysis, agent monitoring, and relentless improvement efforts.
We integrate client-specific structured and unstructured information into our training and build interactive reference guides for the agents to use as they work. We continuously update our clients’ knowledgebase of processes, procedures, promos, and other business operations as the company grows.
Millennial can seamlessly integrate a client’s existing knowledgebase or create a new one from scratch. We’ll help you evolve your support capabilities either way!
Millennial’s knowledgebase management services are included in our low hourly rates. As our agents learn and evolve, so do your customer service policies and procedures.
Millennial was new to the newspaper industry, so three key managers spent two days in Chicago working with the circulation system and learning terminology, processes and key metrics. The staff that they chose to man the phones was trained well in advance and hit the ground running.
- Chicago Sun-Times
At BlueVine, small businesses are at the center of what we do. We work hard every day to empower small businesses like yours with innovative banking designed just for you. By combining industry-leading technology and security with the expertise and care of our team, we serve business owners nationwide with efficiency, simplicity, and reliability.
A leading reading glasses internet retailer offering a wide range of style options at an affordable price point, all supported by our best-in-class customer service. While some things have changed throughout the years, one has remained the same: Our commitment to our people-first mentality.
Millennial outbound call services have been a great solution for TAMCO’s prospecting process. Their early success has led to additional and expanded campaigns that we could not do without their assistance. The entire Millennial team has been professional, responsive, and we value their collaboration in monitoring and adjusting campaigns to maximize results. We look forward to continuing to work with Millennial.
We have been working with Millennial Services for our backend processing and customer service. iink Endorsements would not be where we are today without JR Palmer and the rest of the Millennial team. Their ability to help us analyze and improve processes regularly has been instrumental in our platform development. We would highly recommend Millennial Services to any professional looking to outsource their processing, administrative, or customer service departments.
- iink Endorsements, LLC
Axon is the industry leader in police gear, tasers and weaponry. Through a Millennial outbound survey program, Axon has streamlined their product survey program and achieved higher data integrity for future product development cycles. Axon choose Millennial to quickly and efficiently implement the outbound calling survey process and information vital to their value chain analysis.
Great Wolf Lodge Resorts is a chain of nineteen indoor water parks. In addition to a water park, each resort features restaurants, arcades, spas and children’s activities. With a customer care partnership with Millennial, Great Wolf Lodge is driving more revenue that ever through their call center through a Millennial partnership. Great Wolf Lodge choose Millennial to help scale up and meet call KPI call and handle times for effective and efficient inbound calling customer service.
- Great Wolf Lodge
Bend Financial is a technology and services company that provides health savings account and financial wellness solutions to individuals, employers and organizations in the group benefits distribution market. The Millennial partnership is inbound customer care, servicing customers with a wide variety of questions around the bend platform and its usability. Bend chose Millennial to add a personal touch to customer care and allowed BEND employees to focus on growth and expansion.
- Bend HSA
One of Indianapolis’s premier marketing companies, Cheetah Digital’s solutions are designed to help marketers manage complex data and workflows, creating truly personalized cross-channel customer experiences at scale. With Millennial Cheetah Digital was able to expand business development and create long term value to their organization. Cheetah Digital choose Millennial to execute an outbound strategy to drive growth and profitability.
- Cheetah Digital
With over 120 stores all offering different products, Paper Source relies on Millennial for highly detailed and white glove support for their customers The Millennial partnership offers dedicated inbound call center solution handling customer service through calls, email support, and live chat for Paper Source customers. Paper Source choose Millennial to scale up the customer support needed with their continued growth.
- Paper Source
Pinnacle Disability has been helping people win their social security disability benefits for decades. Pre-Screening candidates has never been easier for Pinnacle with Millennial as a partner Pinnacle choose Millennial to assist in identifying the best candidates via an inbound call campaign for effective time use and management for the attorneys.
- Pinnacle Disability
HomeAdvisor, the leading digital marketplace for home services, is the simplest way to find and book top-rated local home services. Driving new business partnership is a major initiative of the HomeAdvisor Millennial engagement HomeAdvisor selected Millennial for an outbound call campaign to enhance relationships with potential and existing service providers nationwide.
AwardSpring is scholarship management software for scholarship provider and recipients. When education and customer care meet, Millennial is the clear choice for this leading Education company when it come to inbound customer care calls and emails. AwardSpring choose Millennial to engage scholarship sponsors and users with platform support taking inbound phone calls, chat and emails.
More than 6 million households nationwide check Angie’s List reviews to find the best local service providers. One of our premier omnichannel partnerships, customer care and BPO have never worked easier. Angie’s List utilized Millennial services for superior customer care emails as well as BPO services and back end data entry tasks.
- Angie’s List
With this partnership this Indy based software leader excelled in BPO services.
Formstack is a workplace productivity platform that helps people in all industries transform the way they collect data and put it to work. A decade of exceptional growth in part thanks to a Millennial BPO partnership
A home sharing platform for sports fans traveling for a big event. The collaboration with Millennia offered live chat with unsurpassed customer care Rent Like a Champion chose Millennial to ensure prompt and courteous care to customers.
- Rent Like a Champion
“Millennial Services has provided the level of partner support required for our business to scale as fast as it has.”
Copatient works to protect patients against unfair and incorrect medical bills. This partnership for BPO services with a highly fueled VC backed company created hyper-growth.
Base CRM works to empower companies to take a scientific sales approach with solutions that drive adoption, big data analysis, and actionable insights. Outbound lead gen services at their finest lead to one of the most notable acquisitions of the year by Zendesk. Base selected Millennial to lead an outbound sales and lead generation campaign to extend communication to potential clients and foster growth.
Reach Digital offers SEO, website development and social marketing to help businesses generate more online leads. An agency partnership fueling engagements of a variety of verticals
- Reach Digital
VIDA creates custom clothes, accessories and house décor items designed by independent artists and manufactured responsibly. A true omnichannel partnership, this engagement utilizes phones and email customer care. VIDA choose Millennial to handle email support as well as business development, order corrections and overall back office operations tasks.
Bloomerang offers a CRM for non profit organization to help track donations and keep vital contacts active and robust. Millennial and Bloomerang’s venture produced a successful outbound lead generation campaign generating organizational growth. Bloomerang selected Millennial to reach out and schedule one on one meetings with sales representatives for business development.
Rippleshot offers SaaS services to banks and credit card institutions to prevent fraud. One of our longest standing partnership for BPO from one of Chicago’s most notable incubators. Rippleshot selected Millennial to assist with invoicing, financials, venture funding tracking and investor seed funding management.
Famous jazz Musician Warren Hill organizes world renown destination music festivals featuring jazz, R&B and Soul Music. This partnership creates dynamic and white gloved inbound phone and email customer care to festival participants with account support. Music Getaways choose Millennial to ensure responsive and accurate communication with high level guests.
- Warren Hills Music Getaways
CatchCo is a premier fishing supply company that leads the way with fishing ecommerce with Karl’s bait and Tackle and the subscription Mystery Tackle Box company. An omnichannel partnership with phone, email, chat and social media management services to drive high valued customer satisfaction. CatchCo selected Millennial for this project to ensure and accurate, personalized and prompt customer service experience for all customers.
WraSer Pharmaceuticals is an emerging pharmaceutical company that identifies, develops, and markets proprietary pharmaceutical products to physicians and pharmacies throughout the United States. An multi-faceted partnership with includes outbound business development and inbound support for pharmacies. WraSer and Millennial work together to prevent fraudulent coupon usage, as well as outbound informational calls to critical medical community partners.
- WraSer Pharmaceticals
Slate Capitol Management assists businesses with debt consolidation and collections. This collaboration is an outbound and inbound solution for customer care of existing clients and lead generation for Slate. Slate selected Millennial for this project to optimize contact times on new leads and to nurture the sales pipeline for growth.
- Slate Capital
mRelief works to restore dignity by transforming access to social services by ensuring anyone access to the network to fight poverty and starvation. A BPO coloration with another participant of one of Chicago’s most notable incubators. This partnership utilizes a back office virtual assistant to help build and manage lead and contact information for development.