Training and Learning Program
One of our key value propositions is our training and learning program. Millennial Services utilizes Lessonly to ensure our agents know your knowledge base as well as you. Lessonly allows us to create training tutorials using adaptive quizzing, video help tutorials, and a grade book system to help Millennial management quickly and effectively scale your support team. This is especially helpful when we need to ramp up additional agents quickly as a result of unexpected transnational volume increases.
We’re also pleased to offer the power of our Tracking & QA management system – the Millennial Bulletin. This system allows us to seamlessly manage the number of tickets processed, hours tracked, QA performance reporting, project visibility for our clients, policy and procedural change management, and staffing schedules.
“I can’t say enough about my experience with the team at Millennial. Their service levels are the best in the industry and the quality of the support they give our customers is incredible. These guys are outstanding.”
Andrea KatesFounder of Business Genome
We Value People