Millennial Services is pleased to announce its partnership\nfor inbound customer care with Music Getaways. Millennial has partnered with\nMusic Getaways to service customers of the various music festivals they host,\nincluding Los Cabos Jazz Festival, Cancun Jazz Festival, and Solfest Cancun. \n\n\n\nMillennial is servicing customer calls for 8 hours a day and\n6 days a week, handling various service requests about bookings, billing, room upgrades,\nand festival questions. Primarily the service to date has been focused on the\nLos Cabos Jazz Festival, which is currently in process in Los Cabos, Mexico.\nOur team interfaces directly with the Music Getaways CRM to service calls and\ntickets. \n\n\n\nMillennial worked extensively to train on the entire Music\nGetaways platform to learn about the various festivals on the schedule, as well\nas the various packages available to the attendees. Millennial has been a key\ntool in not only booking attendees, but upselling booked parties on more\ninclusive and robust packages available at the festivals. Millennial works\ndirectly with the Music Getaways team to give continuous customer feedback and\nimprove the experience for attendees. In fact, our representatives are even\nattending the festival themselves to assist customers on-site. The feedback\nfrom attendees has been extremely positive for the Millennial support team. \n\n\n\n\nMillennial Services is a\ncomprehensive call center service provider. The company offers inbound and\noutbound contact center services. Our virtual model means low overhead and the\nhighest quality customer service solution on the open market. In addition,\nMillennial Services is a fully managed system. We maintain our own\ninfrastructure, recruit and train customer service representatives, and manage\nthem through rigorous quality assurance standards.\n\n\n\nIf you are interested in learning more, please submit a web form or call us at 773-770-4818.