US-based Inbound
Phone Support

Call center software, onboarding, quality assurance, and
team management in one low hourly rate.

US-based Inbound Phone Support
Lakinya Gulley-Reese , Project Manager
TUS-based Inbound Phone Support

Connect with your customers in
their moment of need.

Figure Image

24/7/365, Scalable, and always US-based. We’re real people solving real people’s problems with our “Always Aim Positive” attitude. Successful customer service outcomes make our clients happy and their customers ecstatic.

Build a Quote

No-hold Staffing Available

High hold times? Staff availability, training, and the right technology can help. Millennial will rescue your call center operations and drive KPIs through the roof.

Extra Inbound Phone Support

Inbound phone support can have unexpected spikes. With a trained staff on standby for unexpected volume, Millennial will help your in house team handle what you weren’t expecting.

Continuous Improvement

We get better and better with time. Adhering to established policies and procedures is one thing, but we go further by being an engaged collaboration tool for you. Knowledge management is the key to improved performance.

Everything Included

From agent recruiting and training to call center infrastructure and quality assurance, our inbound phone support solutions are all-inclusive, all the time. All we need is backend access to your internal systems so we can start supporting your customers.

call center for small business

Millennial was new to the newspaper industry, so three key managers spent two days in Chicago working with the circulation system and learning terminology, processes and key metrics. The staff that they chose to man the phones was trained well in advance and hit the ground running.

- Chicago Sun-Times

Download Case Study

Inbound phone support that makes an
impact on your customers