Inspiring Customer Loyalty
Let our customer retention specialists help you to increase long-term customer loyalty, reduce expenditures relative to acquiring new customers, and drive per-customer profitability higher. We implement effective techniques to help you proactively identify customers that might be thinking about canceling.
Benefits of Customer Retention
Many companies allocate significantly more money to customer acquisition than customer retention, which is more costly than most companies understand. Acquisition costs significantly more than retention. Further, it’s much easier to grow revenue with loyal customers that already have established relationships with you.
Capitalize on Great Customer Experiences
Shifting more of your focus to customer retention is an important aspect of developing a sustainable business model and maximizing growth.Research by Bain & Company has shown that increasing customer retention by 5% often leads to margin increases between 25% – 95%.
Retention Strategies That Work
Customer profitability typically increases over time with retained customers. We employ customer retention best practices to determine expectations, develop trust, embrace the power of social media, and always go the extra mile to ensure wonderful customer experiences.
Measuring Key Metrics
We help you keep track of attrition rates and retention rates by measuring key metrics, which allows you to make more effective decisions over time. Let our experience and dedication to excellence work for you.
Millennial was new to the newspaper industry, so three key managers spent two days in Chicago working with the circulation system and learning terminology, processes and key metrics. The staff that they chose to man the phones was trained well in advance and hit the ground running.Download Case Study