Inspiring Customer Loyalty
Let our customer retention specialists help you to increase long-term customer loyalty, reduce expenditures relative to acquiring new customers, and drive per-customer profitability higher. We implement effective techniques to help you proactively identify customers that might be thinking about canceling.
Millennial was new to the newspaper industry, so three key managers spent two days in Chicago working with the circulation system and learning terminology, processes and key metrics. The staff that they chose to man the phones was trained well in advance and hit the ground running.
Download Case Study