The Omnichannel Experience – Our flagship customer support service that includes our multi-channel contact and call center services.
Manage inbound support calls with a 100% US-based workforce and scale your support team as the volume needs of your business change.
From business development and follow-up calls to collections and affiliate marketing, drive improved results for any kind of outbound dialing need.
With 24/7 availability and a 100% English-speaking response team, we learn your internal support policies through a detail-oriented implementation and serve as ambassadors for your brand over email.
Connect your customers with one of our dedicated US-based agents via an online chat window. We’ll utilize existing chat infrastructure or help you create it.
Texts are quick and easy, highly economical, and offer low support costs per customer interaction. Millennial agents are trained to use concise text-friendly language.
With social media being a favorite for customer complaints, having agents ready to assist customers with issues or questions rounds out an Omnichannel Support Experience.
Customer Care is the white-glove version of the traditional customer service arm. Serious about elevating the customer experience? Start thinking about Customer Care.
When customers call, chat, or tweet to cancel, you want to offer them every opportunity to stay with your company. Use our remote Omnichannel US-based agents to maximize customer retention.
Hotel and travel reservations can be complex, so a friendly Millennial agent who embodies hospitality is a great way to simplify the experience for your customer.
Pre-Qualify potential lending, insurance, or other applicants using our agents. We’ll familiarize ourselves with your criteria and log qualified applicants to your system of record or transfer appropriately.
Prospecting or making initial qualification calls? Put our call center services to work on your dialing campaigns and get conversion rates only attainable with a US-based team.
Schedule appointments for your salesforce using our outbound dialing team. Millennial agents are trained on your own sales techniques and product knowledge.
From pre-screening applicants to customer service questions and claims handling, Millennial has deep insurance call center services experience.
Our Omnichannel Support agents talk on the phone or write an email with a smile on their face! We help your customers get excited to book their next trip.
From customer service inquiries to retention and cancellations, the Millennial team trains on your procedures to offer fast and friendly support.
Millennial got its start with reviews giant Angie’s List, so our workforce has a great deal of experience with these online businesses.
With major publication clientele like the Chicago Sun-Times, our agent force has experience with online and offline news customer service.
Online businesses move at break-neck speeds, but sometimes the friendly voice of a live person makes all the difference in ecommerce conversions and product satisfaction.
If you’re an affiliate marketer, your lead handling just got a whole lot simpler. Our agents have extensive performance marketing experience and are familiar with warm transfer programs in many industries.
From release of medical records to pharmaceutical support, our agents are HIPPA compliant and trained to handle confidential medical documents.
Whether for outbound prospecting or for handling inbound customer support needs, Millennial’s remote workforce offers support for several financial services clients.
Our goal is first and foremost a positive experience for our clients and agents. After experiencing our onboarding process, settle in for smooth ongoing contact center operations.
We take great pride in recruiting Millennial agents. With a unique approach for sourcing a home-based Omnichannel workforce, our talent acquisition pipeline is your competitive advantage.
With sophisticated adaptive online learning modules, we train consistently, cut down agent learning curves, and backfill attrition while maximizing breadth and depth of policies and procedures.
The Millennial management team is comprised of implementation experts who guide our agents and work directly with client operations teams during the onboarding process.
Whether you have an existing knowledgebase or not, Millennial’s agents act as knowledgebase champions and will create and update support procedures and policies as your company evolves.
Millennial handles every aspect of agent compensation, including competitive wages and benefits to ensure a happy and productive workforce.
We provide all necessary software solutions to enable a world-class remote call center. The infrastructure is included in your hourly agent fees. Your business is unique and we will use the technology that’s right for your business.
Millennial’s management has a dedicated quality assurance team that’s responsible for monitoring agent adherence to your policies, procedures, and performance expectations.
We measure everything you care about. We’re highly nimble in our reporting capabilities and can customize our analytics to deliver on KPIs that are important to you.
Between agent management, quality assurance, and analytics and reporting, we offer you a dedicated single point of contact to keep track of all the details and assist in running your team.
Our workforce is 100% US-based. We are a distributed (remote) workforce comprised of thousands of agents across a diverse range of disciplines and support channels.
Millennial Services offers outsourced contact center solutions, quality assurance, outbound & inbound call center support, and back office services. The company was founded in February of 2009 by Logan Rush.
Meet the management team dedicated to delivering an unbeatable customer support experience for our clients. Don't take our word for it - you'll quickly find our full-time, US-based management team is our biggest asset.
Looking for flexible work options that offer serious rewards? If you're self-starting, enthusiastic about customer service, and can learn fast, you might fall in love working with Millennial Services.
We love to publish our thoughts in the space. Our management team frequently posts best practices and recommendations for navigating the customer support world.
Growth is one of the top focuses of all small businesses. Business owners are looking to expand, increase sales, add new revenue streams, and see consistent expansion of their customer base. The solution for these small business issues is to locate a reputable call center service with experience in your field to help you build that scalability into your core business model for extended long term growth.
Growth is one of the top focuses of all small businesses. Business owners are looking to expand, increase sales, add new revenue streams, and see consistent expansion of their customer base.
This is a goal that can be achieved. However, you may experience sales that outpace your service capabilities. Or, you may need help with outbound sales funnels so you can scale upward.
The solution for these small business issues is to locate a reputable call center service with experience in your field to help you build that scalability into your core business model for extended long term growth.
Many companies get trapped by the paradox of hitting numbers ‘now’ versus improving sales for future quarters or years ahead.
— Tiffani Bova, Salesforce
There is little point in discussing the various stages of a small business where expansion is a non-factor. All companies are looking not just to exist, but to survive, succeed, and mature.
At each stage of small business growth, the services of a call center can be a resourceful tool, allowing collaboration with your team for the climb up the ladder of progress.
For every business, the first step is simple existence. Have you developed a framework that will support your ideas and goals? You are just starting, developing our customer base and seeking every opportunity.
Getting started with operations keeps your team busy. You can outsource help generating leads. making sales calls and taking inbound customer service calls.
You are up and running, revenue is generated. You are focusing on client/customer retention along with sales funnels. Is your cash flow positive and your revenue higher than costs?
Now more than ever you need more marketing, more leads, and more outreach. Partnering with a call center designed for a small business at this stage is an easy and scalable way to see rapid growth right when you need it.
Congrats! You are seeing your business become truly profitable and now you are structured for long term expansion and rewarding profit margins.
Investing some of your hard-won profits back into your business now will help lead you to the next stage. Utilizing a call center service will give you the capacity to command the time and effort needed to progress onward.
You have entered the point of rapid expansion. This can be one of the hardest stages to manage as the growth can quickly surpass your ability to handle and control this new complex business environment.
Now is the time to delegate and manage effectively with the deployment of a small business call center. Developing a systematic process with controls on performance will see you through to the final stage.
Strategic planning coupled with efficient management is the predominant theme at the final level of business function. You maintain the search for new avenues for growth, preserve innovation, and depend heavily on redistributed help and management. You are stable but need to stay ahead of your competitors. Perseverance and continued customer happiness and client success and communication are key.
Onboarding a call center now can help you maintain the success you have achieved.
At every stage of small business growth, teaming up with a trustworthy call center partner has benefits that can see you through the cultivation and prosperity of your dream business.
Achieving Higher productivity, delegating tasks, and managing cross-functional teams becomes effortless with a great call center team behind you.
Utilizing small business call center services will allow you to focus on innovation and revenue growth. Employee attrition, consistent training, process building, and quality assurance can all be streamlined within the call center. This allows you to keep your attention on project planning, development, and design in order to fuel the growth of your business. Here are just some benefits outsourcing provides:
Let’s take a look at the call center resources offered for a small business. Whether you need customer service, outbound sales, or lead generation, the right call center can offer solutions to keep your business on track.
By hiring a contractor team of professionals, you are able to talk to your customers on their terms, on their time, and to their satisfaction. This means you can offer a team of support specialists available at a moments notice, all hours of the day, seven days a week as customers have grown to expect.
You will even be able to offer omnichannel support services and provide email, chat, phone, and SMS support without needing to invest in new tools. Your call center partner can help you develop a plan that will work for the needs and demands of your small business.
Scale as needed and with minimal effort in order to ensure your customer support KPI goals are achieved and maintained for customer retention.
Outbound call services continue to be an effective marketing and sales tactic. As essential as outbound sales calls are to a blossoming business, the work can be tedious which makes it a perfect task to outsource to a trusted call center team.
With the right call center partner and agents who have been trained correctly and specifically for your business, you can hand them a call list and script, and trust they’ll get it done.
Have your new team focused on filling your calendar with top-grade sales appointments or webinar meetings. Employ them to work on customer win-back campaigns or survey/market research.
The options are limitless. Put your small business call center team to work for you generating qualified prospects while you focus on the final pitch.
A secondary but still crucial function of an effective contact center is generating new leads for their clients. Leads, of course, are the lifeblood of any growing business. They provide you with a reliable pipeline to eventually convert into a growing customer base. But they can also be time-intensive to catch, with some lead generation efforts taking months and more.
What if the call center you partner with already had this kind of service built-in? What if you could depend on a reliable stream of new business leads for your sales team?
Whether B2B or direct to consumer sales, increasing your sales pipeline can be easily accomplished. Breath second life into aging leads with a dedicated call center team that has the time and resources to reach out and help grow your small business.
New leads generate the pipeline mentioned above. But you still don’t know whether they’re actually likely to become customers and worth spending time on.
That’s the sweet spot of lead qualification.
Put simply, qualifying your leads means sorting them into prospects that are more or less likely to become customers. That typically happens by forecasting potential based on interactions. Sounds time-intensive? Absolutely. That’s why many small businesses don’t have an effective lead qualification system in place.
Call centers with dedicated agents are particularly helpful here. They provide the time and resources to record every call and assign a value to it. Through those interactions, you can better qualify leads and determine which are worth your ultimate sales pitch.
They can do this in real-time through the sales funnel so no lead prospect is lost or goes cold in the process.
Finally, we get to the numbers. Reporting and analytics allow you to see which of your marketing, sales, and customer service efforts are working. The more comprehensive the reports, the better you’re able to judge the effectiveness of each channel.
The right call center will have reports and KPI measurements in place that may include any number of metrics that allow you to evaluate the efficacy of your various customer service channels, outbound calls, and more. From first response time and service level, to customer satisfaction score, you can track your benchmarks and set new goals.
To achieve the highest benefits, you need a call center specifically designed to help your small business grow. That means being able to fulfill a number of characteristics:
In other words, you need tangible value accompanied by the flexibility that is so crucial to small businesses. Growth is a core goal of most small businesses. Onboarding a call center can help your small business succeed in the long run.
That’s the beauty of the right call center for your small business. It minimizes risks and maximizes your growth potential in the long run, while saving you on your bottom line.