Millennial Services, LLC is excited to share the recently created partnership to expand inbound call center support across The Great Wolf Lodge’s (19) locations.
Great Wolf Resorts, Inc is North America’s largest operator of indoor waterpark resorts, and the Great Wolf Lodge brand is widely recognized as a favorite year-round destination for families. Since 1997, the Chicago-based company has been providing families across the United States with fun-filled vacation experiences.
Millennial Services, LLC also based in Chicago has welcomed the opportunity to support Great Wolf’s continued expansion initiatives across the U.S. The partnership between Great Wolf and Millennial is centered on a customized inbound call center service focused on quickly and effectively servicing inbound customer calls each week. The Millennial Team exclusively operates in the U.S. and manages a growing array of customer-centric service requests related to bookings, billing questions, room upgrades, and assisting vacationers on booking one of Great Wolf’s industry-leading packages that best suits their families’ interest and budget. The Millennial Team interfaces directly with the Great Wolf team in the Madison customer care center to assist in servicing calls and consumer inquiries.
Logan Rush, Founder & Chief Executive Officer of Millennial Services, shared the following about the newly formed partnership: “The Great Wolf Lodge is a true iconic brand, and on behalf of our Team at Millennial – we are genuinely thrilled to help every customer begin their vacation with a great experience, right from start, including our commitment to making the booking process informative, professional and helpful; respectively.”
Millennial worked extensively to train the customer service representatives across the entire Great Wolf platform to learn about the various destinations, entertainment options, and every consideration at each resort. The training included multiple onsite visits, as Millennial developed a comprehensive online training course for onboarding new agents and providing effective inbound call center solutions for every call. The Teams continue to work collaboratively to execute quality assurance improvement scores and keep high standards, with always-on customer feedback processes to further improve every aspect of the guest experiences.
Millennial Services is an industry leader in the field of customer support, and customizing inbound and outbound call center solutions. For more than 10+ years, Millennial has remained focused on broadening their outsourcing offerings; and now provides a suite of comprehensive customer care solutions to many leading customer-centric companies and platforms, including: Axon, The Chicago Sun-Times, Angie’s List, Assurance, HomeAdvisor and Great Wolf Resorts.
Millennial Services and Great Wolf are fully committed to utilizing the partnership to significantly enhance the experience for every visitor to the Great Wolf Lodge in 2020. If you’re interested in learning more about Millennial Services, please visit us at: https://millennialservices.com/contact-us, or call 866-627-3770.