Common misconception: outsourced customer support agents provide lower-quality customer service than in-house agents. This myth couldn’t be further from the truth! Outsourcing customer support agents is one of the best ways to improve your customer service strategies, reduce customer turnover, and bring in new customers to add to your loyal base. In addition, outsourced agents can be used for so much more than simply answering customer calls and emails. Get creative and use outsourced agents to help your company in several unique ways. From utilizing agents for extra holiday help to involving them in your business development plan, the options are endless.
Holiday Help!
The holidays are a busy time for businesses across several industries. Retail and eCommerce companies are busy fulfilling holiday orders. Travel and hospitality businesses are swamped with reservations as people make travel plans to see their loved ones. Also, subscription-based services such as newspapers and magazines see an increase in subscriptions as they’re a popular holiday gift option. The list goes on! In fact, you’d be hard-pressed to find a business that isn’t affected by the craziness of the holiday season. Here’s where outsourced agents can help. Free up your own employees and staff by hiring outsourced agents during the holiday seasons to answer calls, respond to emails, answer live chats, and interact with your followers on social media.
Pre-Screening Services
Another great way to use outsourced agents is to have them help with pre-screening needs. If your business needs to pre-screen candidates for products or services, this task can easily be delegated to outsourced agents. The agents can go through the vetting and qualification process to ensure that only qualified candidates are coming through. In addition, this process will save your company a lot of time otherwise wasted on vetting candidates who are not qualified. At Millennial Services, we have a lot of experience pre-screening individuals who might be eligible for disability benefits to help Social Security attorneys.
Develop Your Business
Outsourced agents can help you develop and grow your business. Through lead generation services, agents can make outbound calls to potential customers/clients. Also, generating leads is a timely process, making it the perfect job to outsource to qualified agents.
Explore New Social Media Platforms
Are you interested in exploring new social media platforms but aren’t sure if you have time to keep up with all of them? It’s essential to be active on all social media platforms to ensure you aren’t missing any important messages or questions from followers. An outsourced agent can help you keep track of your social media accounts by answering follower questions 24/7 on all platforms.
Looking to expand your company’s reach on social media? Check out these great platforms that will help you reach a variety of people from different demographics:
- TikTok
- YouTube
- Snapchat
- Tumblr
Increase Customer Retention with Outsourced Customer Support Agents
Outsourced agents can be used to increase customer retention in many different ways. The key is to get creative and make your business stand out from your competitors. For example, when a customer buys a new product, the outsourced agents can give them a call a few days later to see how everything is going. Another way to retain customers is to make sure complaints are addressed immediately in a professional and solutions-based manner. If a customer recognizes good customer service when dealing with an issue, they are much more likely to continue shopping with your brand. Outsourced agents can spearhead these conversations by ensuring customers are answered quickly and that solutions to problems are found.
Go the Extra Mile
Use your outsourced agents to provide customer service that goes the extra mile. Often, going the extra mile means spending more time and money that isn’t available. With outsourced agents, they take on the task of providing top-notch customer service while your employees can focus on doing other tasks that keep the business running. Be creative when you are thinking of ways to go above and beyond with customer service. For example, implement a six-month check-in with customers. Six months after they make a purchase or interact with your business, give them a call, send them an email, or shoot them a text. Also, don’t be salesy with your messaging; simply contact them to see how they are doing and if they need anything. This small act of communication helps gently remind customers about your business and shows your community values and sense of service.
Outsourced Customer Support Agents
If you are looking for ways to provide your customers with better service, look no further! Working with outsourced agents is the answer. Outsourced agents are professionally trained on the ins and outs of your business. They fully understand your day-to-day operations, business goals, and how they can best help each customer they come in contact with. When your customers are communicating with an outsourced agent, they will have no idea that they are speaking with someone outside of your company. Outsourced agents can help your company in so many ways. In addition, you can get creative and come up with unique ways that outsourced agents can help improve your customer service offerings.
At Millennial Services, we provide outsourced customer support agents to companies across various industries. Whether you are in the business of healthcare, finance, insurance, retail, or travel, outsourced agents can be beneficial to your company. For more information on outsourced agents and how they can specifically help your business, contact Millennial Services today.