Nalani Brown's Profile

Inbound Customer Service
Outbound Call Center
Solutions
- - - Solutions
      
      Start Now
  - - Omnichannel Support
      
      The Omnichannel Experience – Our flagship customer support service that includes our multi-channel contact and call center services.
      
      Customer Care
      
      Customer Care is the white-glove version of the traditional customer service arm. Serious about elevating the customer experience? Start thinking about Customer Care.
      
      Retention
      
      When customers call, chat, or tweet to cancel, you want to offer them every opportunity to stay with your company. Use our remote Omnichannel US-based agents to maximize customer retention.
      
      Reservations
      
      Hotel and travel reservations can be complex, so a friendly Millennial agent who embodies hospitality is a great way to simplify the experience for your customer.
      
      Pre-Screening
      
      Pre-Qualify potential lending, insurance, or other applicants using our agents. We’ll familiarize ourselves with your criteria and log qualified applicants to your system of record or transfer appropriately.
      
      Business Development
      
      Prospecting or making initial qualification calls? Put our call center services to work on your dialing campaigns and get conversion rates only attainable with a US-based team.
      
      Appointment Setting
      
      Schedule appointments for your salesforce using our outbound dialing team. Millennial agents are trained on your own sales techniques and product knowledge.
      
      Email Support
      
      With 24/7 availability and a 100% English-speaking response team, we learn your internal support policies through a detail-oriented implementation and serve as ambassadors for your brand over email.
      
      Chat Support
      
      Connect your customers with one of our dedicated US-based agents via an online chat window. We’ll utilize existing chat infrastructure or help you create it.
      
      Text Message Support
      
      Texts are quick and easy, highly economical, and offer low support costs per customer interaction. Millennial agents are trained to use concise text-friendly language.
      
      Social Media Support
      
      With social media being a favorite for customer complaints, having agents ready to assist customers with issues or questions rounds out an Omnichannel Support Experience.
Millennial Experience
- - - Millennial Experience
      
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  - - The Client Support Experience
      
      Our goal is first and foremost a positive experience for our clients and agents. After experiencing our onboarding process, settle in for smooth ongoing contact center operations.
      
      Agent Recruitment
      
      We take great pride in recruiting Millennial agents. With a unique approach for sourcing a home-based Omnichannel workforce, our talent acquisition pipeline is your competitive advantage.
      
      Agent Training
      
      With sophisticated adaptive online learning modules, we train consistently, cut down agent learning curves, and backfill attrition while maximizing breadth and depth of policies and procedures.
      
      Implementation Management
      
      The Millennial management team is comprised of implementation experts who guide our agents and work directly with client operations teams during the onboarding process.
      
      Knowledgebase Management
      
      Whether you have an existing knowledgebase or not, Millennial’s agents act as knowledgebase champions and will create and update support procedures and policies as your company evolves.
      
      Wages and Benefits
      
      Millennial handles every aspect of agent compensation, including competitive wages and benefits to ensure a happy and productive workforce.
      
      Call Center Infrastructure
      
      We provide all necessary software solutions to enable a world-class remote call center. The infrastructure is included in your hourly agent fees. Your business is unique and we will use the technology that’s right for your business.
      
      Quality Assurance
      
      Millennial’s management has a dedicated quality assurance team that’s responsible for monitoring agent adherence to your policies, procedures, and performance expectations.
      
      Analytics and KPIs
      
      We measure everything you care about. We’re highly nimble in our reporting capabilities and can customize our analytics to deliver on KPIs that are important to you.
      
      Dedicated Account Management
      
      Between agent management, quality assurance, and analytics and reporting, we offer you a dedicated single point of contact to keep track of all the details and assist in running your team.
      
      US-based Workforce
      
      Our workforce is 100% US-based.
About Us
- - - Resources
      
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  - - Our Story
      
      Millennial Services offers outsourced contact center solutions, quality assurance, outbound & inbound call center support, and back office services. The company was founded in February of 2009 by Logan Rush.
      
      Our Team
      
      Meet the management team dedicated to delivering an unbeatable customer support experience for our clients. Don't take our word for it - you'll quickly find our full-time, US-based management team is our biggest asset.
      
      Our Experience
      
      Our goal is to meet the KPI objectives outlined by our clients. We take this role very seriously. Here you can learn more about both fulfill these objectives and how we prepare and train our team.
      
      Blog
      
      We love to publish our thoughts in the space. Our management team frequently posts best practices and recommendations for navigating the customer support world.
      
      Customer Care Advocacy
      
      Looking for ways to elevate your customer service experience, win business, and out-pace the competition in your industry? Visit this page to learn ways to develop valuable insights.
      
      Customer Successes
      
      The Millennial Team helps our clients succeed. But, please do not take our word for it. Our clients say it best.

Nalani Brown

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