Millennial’s Omnichannel
Support Experience

Many Channels. Dedicated Support Team. One Client Experience. Unlock synergies in your support processes and let Millennial treat you to our consolidated white-glove customer support offerings.

Jennifer Guyton, Project Manager

Build an Omnichannel Support Network

Omnichannel Support

Achieve white-glove consistency across all of your customer support channels.

Inbound Phone
Support

When your customer calls, they want to know that you’re listening.

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Outbound Phone
Support

Keep in touch with customers and follow up with prospects efficiently.

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Email Support

Enjoy rapid email response times, without the cost burden of a top-heavy staff.

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Chat Support

When customers want access to instant help, live chat is often the best answer.

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Text Message
Support

97% of your customers look at their text messages at least once per day.

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Social Media
Support

Lots of people complain on social media. It's become a major customer support channel.

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Support-as-a-Strategy
It takes SaaS to transform Support from a cost-center to a Value Center

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Courtney Robinson, Project Manager
Figure Image
Courtney Robinson, Project Manager

We are proud to offer Millennial’s Omnichannel Support Experience, a game-changing solution that leverages your IT systems, processes, and our people to deliver an exceptional level of customer care without the expensive price-tag found with brick and mortar call centers. We evolve disparate support silos into a cohesive Omnichannel Support Experience.

Through the commitment of a single dedicated team, Millennial’s agents are able to deliver value-added customer support regardless of channel. Millennial’s flagship Omnichannel Support Experience helps clients:

  • Consolidate management of support systems
  • Offer a consistent experience across multiple support channels
  • Leverage the power of customer support data across disparate channels to glean deeper customer insights
  • Improve customer experience and satisfaction levels regardless of how customers find you

If your company wants to achieve any of these strategic priorities, put Millennial’s Omnichannel Support Experience to the test.

Millennial was new to the newspaper industry, so three key managers spent two days in Chicago working with the circulation system and learning terminology, processes and key metrics. The staff that they chose to man the phones was trained well in advance and hit the ground running.

- Chicago Sun-Times

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Create memorable customer
experiences regardless of channel