Millennial’s Omnichannel
Support Experience

Millennial was new to the newspaper industry, so three key managers spent two days in Chicago working with the circulation system and learning terminology, processes and key metrics. The staff that they chose to man the phones was trained well in advance and hit the ground running.

- Chicago Sun-Times

At BlueVine, small businesses are at the center of what we do. We work hard every day to empower small businesses like yours with innovative banking designed just for you. By combining industry-leading technology and security with the expertise and care of our team, we serve business owners nationwide with efficiency, simplicity, and reliability.

- Bluevine

A leading reading glasses internet retailer offering a wide range of style options at an affordable price point, all supported by our best-in-class customer service. While some things have changed throughout the years, one has remained the same: Our commitment to our people-first mentality.

- Readers.com

Millennial outbound call services have been a great solution for TAMCO’s prospecting process. Their early success has led to additional and expanded campaigns that we could not do without their assistance. The entire Millennial team has been professional, responsive, and we value their collaboration in monitoring and adjusting campaigns to maximize results. We look forward to continuing to work with Millennial.

- TAMCO

We have been working with Millennial Services for our backend processing and customer service. iink Endorsements would not be where we are today without JR Palmer and the rest of the Millennial team. Their ability to help us analyze and improve processes regularly has been instrumental in our platform development. We would highly recommend Millennial Services to any professional looking to outsource their processing, administrative, or customer service departments.

- iink Endorsements, LLC

Axon is the industry leader in police gear, tasers and weaponry. Through a Millennial outbound survey program, Axon has streamlined their product survey program and achieved higher data integrity for future product development cycles. Axon choose Millennial to quickly and efficiently implement the outbound calling survey process and information vital to their value chain analysis.

- Axon

Great Wolf Lodge Resorts is a chain of nineteen indoor water parks. In addition to a water park, each resort features restaurants, arcades, spas and children’s activities. With a customer care partnership with Millennial, Great Wolf Lodge is driving more revenue that ever through their call center through a Millennial partnership. Great Wolf Lodge choose Millennial to help scale up and meet call KPI call and handle times for effective and efficient inbound calling customer service.

- Great Wolf Lodge

Bend Financial is a technology and services company that provides health savings account and financial wellness solutions to individuals, employers and organizations in the group benefits distribution market. The Millennial partnership is inbound customer care, servicing customers with a wide variety of questions around the bend platform and its usability. Bend chose Millennial to add a personal touch to customer care and allowed BEND employees to focus on growth and expansion.

- Bend HSA

One of Indianapolis’s premier marketing companies, Cheetah Digital’s solutions are designed to help marketers manage complex data and workflows, creating truly personalized cross-channel customer experiences at scale. With Millennial Cheetah Digital was able to expand business development and create long term value to their organization. Cheetah Digital choose Millennial to execute an outbound strategy to drive growth and profitability.

- Cheetah Digital

With over 120 stores all offering different products, Paper Source relies on Millennial for highly detailed and white glove support for their customers The Millennial partnership offers dedicated inbound call center solution handling customer service through calls, email support, and live chat for Paper Source customers. Paper Source choose Millennial to scale up the customer support needed with their continued growth.

- Paper Source

Pinnacle Disability has been helping people win their social security disability benefits for decades. Pre-Screening candidates has never been easier for Pinnacle with Millennial as a partner Pinnacle choose Millennial to assist in identifying the best candidates via an inbound call campaign for effective time use and management for the attorneys.

- Pinnacle Disability

HomeAdvisor, the leading digital marketplace for home services, is the simplest way to find and book top-rated local home services. Driving new business partnership is a major initiative of the HomeAdvisor Millennial engagement HomeAdvisor selected Millennial for an outbound call campaign to enhance relationships with potential and existing service providers nationwide.

- HomeAdvisor

AwardSpring is scholarship management software for scholarship provider and recipients. When education and customer care meet, Millennial is the clear choice for this leading Education company when it come to inbound customer care calls and emails. AwardSpring choose Millennial to engage scholarship sponsors and users with platform support taking inbound phone calls, chat and emails.

- AwardSpring

More than 6 million households nationwide check Angie’s List reviews to find the best local service providers. One of our premier omnichannel partnerships, customer care and BPO have never worked easier. Angie’s List utilized Millennial services for superior customer care emails as well as BPO services and back end data entry tasks.

- Angie’s List

With this partnership this Indy based software leader excelled in BPO services.

- Bluebridge

Formstack is a workplace productivity platform that helps people in all industries transform the way they collect data and put it to work. A decade of exceptional growth in part thanks to a Millennial BPO partnership

- Formstack

A home sharing platform for sports fans traveling for a big event. The collaboration with Millennia offered live chat with unsurpassed customer care Rent Like a Champion chose Millennial to ensure prompt and courteous care to customers.

- Rent Like a Champion

“Millennial Services has provided the level of partner support required for our business to scale as fast as it has.”

- Jisto

Copatient works to protect patients against unfair and incorrect medical bills. This partnership for BPO services with a highly fueled VC backed company created hyper-growth.

- Copatient

Base CRM works to empower companies to take a scientific sales approach with solutions that drive adoption, big data analysis, and actionable insights. Outbound lead gen services at their finest lead to one of the most notable acquisitions of the year by Zendesk. Base selected Millennial to lead an outbound sales and lead generation campaign to extend communication to potential clients and foster growth.

- Base

Reach Digital offers SEO, website development and social marketing to help businesses generate more online leads. An agency partnership fueling engagements of a variety of verticals

- Reach Digital

VIDA creates custom clothes, accessories and house décor items designed by independent artists and manufactured responsibly. A true omnichannel partnership, this engagement utilizes phones and email customer care. VIDA choose Millennial to handle email support as well as business development, order corrections and overall back office operations tasks.

- Vida

Bloomerang offers a CRM for non profit organization to help track donations and keep vital contacts active and robust. Millennial and Bloomerang’s venture produced a successful outbound lead generation campaign generating organizational growth. Bloomerang selected Millennial to reach out and schedule one on one meetings with sales representatives for business development.

- Bloomerang

“Millennial Services has provided the level of partner support required for our business to scale as fast as it has.”

- Collide

Rippleshot offers SaaS services to banks and credit card institutions to prevent fraud. One of our longest standing partnership for BPO from one of Chicago’s most notable incubators. Rippleshot selected Millennial to assist with invoicing, financials, venture funding tracking and investor seed funding management.

- Rippleshot

Famous jazz Musician Warren Hill organizes world renown destination music festivals featuring jazz, R&B and Soul Music. This partnership creates dynamic and white gloved inbound phone and email customer care to festival participants with account support. Music Getaways choose Millennial to ensure responsive and accurate communication with high level guests.

- Warren Hills Music Getaways

CatchCo is a premier fishing supply company that leads the way with fishing ecommerce with Karl’s bait and Tackle and the subscription Mystery Tackle Box company. An omnichannel partnership with phone, email, chat and social media management services to drive high valued customer satisfaction. CatchCo selected Millennial for this project to ensure and accurate, personalized and prompt customer service experience for all customers.

- CatchCO

WraSer Pharmaceuticals is an emerging pharmaceutical company that identifies, develops, and markets proprietary pharmaceutical products to physicians and pharmacies throughout the United States. An multi-faceted partnership with includes outbound business development and inbound support for pharmacies. WraSer and Millennial work together to prevent fraudulent coupon usage, as well as outbound informational calls to critical medical community partners.

- WraSer Pharmaceticals

Slate Capitol Management assists businesses with debt consolidation and collections. This collaboration is an outbound and inbound solution for customer care of existing clients and lead generation for Slate. Slate selected Millennial for this project to optimize contact times on new leads and to nurture the sales pipeline for growth.

- Slate Capital

mRelief works to restore dignity by transforming access to social services by ensuring anyone access to the network to fight poverty and starvation. A BPO coloration with another participant of one of Chicago’s most notable incubators. This partnership utilizes a back office virtual assistant to help build and manage lead and contact information for development.

- mRelief